Frequently Asked Questions

What makes Solved Puzzle different from other marketing agencies in Miami?

Our commitment to excellence ensures that every project is tailored to drive maximum impact and long-term success.

We set ourselves apart from other digital marketing agencies with a results-driven approach that seamlessly blends branding, design, and marketing into a powerful, unified strategy.

Our dedication to proactive project management and clear communication ensures that you stay informed at every stage while we consistently deliver high-impact, customized solutions aligned with your business objectives.

In Miami, we offer a comprehensive range of services designed to help businesses grow and maximize their digital presence. Our expertise includes:

  • Web Design and Development
  • eCommerce Website Design
  • Web Development Support
  • Conversion Rate Optimization (CRO )
  • Google Ads Management
  • Meta Ads Management (Facebook & Instagram)
  • Branding
  • Advanced Software Development
  • Digital Marketing Strategies
A marketing agency helps businesses grow by developing and executing strategies to attract, engage, and convert their target audience into repeat customers.

Absolutely. Hiring a team of experts with extensive experience and in-depth knowledge allows you to save money, reduce risk, and maximize your profits. Instead of wasting resources on trial and error, a professional marketing agency ensures that your investment is allocated strategically and efficiently, driving the best possible results. By leveraging data-driven strategies and industry expertise, you can scale your business faster and more profitably while focusing on what you do best.

Our pricing varies depending on the specific requirements of your project. To receive a tailored proposal that fits your needs, please book a call.

We need to understand your unique goals and challenges before sending you a proposal. Imagine a doctor prescribing medicine without first running a diagnostic?

We get to know your business fast and start making it better right away by focusing on the lower hanging fruits (high impact, low effort). That being said, if your business is currently struggling, we may not be the best match. We avoid last-minute rescue scenarios and will be honest if long-term success seems unlikely. Our strategy centers on sustained growth, prioritizing long-term goals over immediate challenges.

The key metric we prioritize is the MER (Marketing Efficiency Ratio), which assesses the return on each dollar invested in marketing. Additionally, here are some commonly tracked metrics in our analysis:

  • Category
  • Metrics
  • Website
  • Conversion rate, Average order value, Engagement rate, Bounce rate
  • Media Buying
  • Click-through rate, Cost per 1,000 impressions, ROAS
  • Email & SMS Marketing
  • Open rate, Click-through rate, Sales
  • SEO
  • Target keyword rankings, Website health score, Backlinks toxicity level, Domain authority
Do you offer support? I might need help down the road.
Every website comes with 30 days of complimentary support, including video tutorials for basic updates like image and text changes. We also offer ongoing support plans, providing access to our experts via email, Slack, or Zoom.
We cater to both preferences to meet our clients’ needs. For instance, some clients prefer custom WordPress websites, while others opt for premium Shopify themes for time and cost efficiency.
We specialize in custom developments, WordPress/WooCommerce sites, and Shopify/Shopify Plus stores.
Yes, we develop brand manuals that include logos, color palettes, fonts, and mood boards.
You’re free to change developers at any time. We can create your website on your own hosting or Shopify account, allowing you to revoke our access whenever you choose.
All our projects are built in-house by our team of over 40 full-time seasoned professionals.
Pricing varies based on your specific requirements. You can view the starting prices for common projects on the pricing page.
No, you’ll have full ownership of your account, and you can grant us access as needed for creation, edits, or support.
Absolutely, we ensure your website is optimized for SEO and offer ongoing support to enhance your Google ranking.
With experience overseeing $1 billion in sales and consulting for top agencies nationwide, we understand effective design that delivers results. Our combination of world-class design and impeccable technical execution offers the best value for those aiming to compete at the highest level, all at the most competitive price.
We need to understand your unique goals and challenges before sending you a proposal. Imagine a doctor prescribing medicine without first running a diagnostic?
What is Conversion Rate Optimization (CRO)?

CRO is a process used to increase the percentage of visitors to your eCommerce store who take action, like making a purchase, thereby boosting your sales.

Our team conducts a thorough audit of your website experience, examining over 300 points known to enhance eCommerce performance, including a detailed review of your Google Analytics 4 data and user experience.
The audit, priced at $1,250, involves a 5-hour expert review of both GA4 and your website’s user experience. This fee can be credited towards any subsequent website improvements you choose to implement based on the audit’s findings.
For stores with under 50,000 monthly visits, we recommend conducting the audit and implementing best practices identified to improve your conversion rates.
For higher-traffic sites, we suggest the audit, best practice implementation, and ongoing A/B testing to further refine and enhance your store’s performance based on statistically significant data.
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